Our Business Since 2009
About Direct Wicker
At Direct Wicker, we stand behind the quality of our products. This 1 Year Limited Warranty applies to eligible items purchased directly from directwicker.com and is designed to cover manufacturing defects under normal residential use.
Warranty Coverage (1 Year)
Direct Wicker warrants that products will be free from defects in materials and workmanship for one (1) year from the date of delivery, when used under normal, residential conditions.
If a covered defect is confirmed, Direct Wicker will, at its discretion:
- Provide replacement parts, or
- Replace the product, or
- Offer another appropriate remedy
What’s Not Covered
This Limited Warranty does not cover:
- Normal wear and tear (including fading, minor fabric/padding changes, or natural material variations)
- Damage caused by misuse, abuse, neglect, accidents, improper care, or improper installation/assembly
- Commercial use, rental use, or non-residential use
- Damage caused by exposure to extreme weather, water, fire, or corrosive environments
- Scratches, dents, or cosmetic damage after delivery
- Damage caused by unauthorized repairs or modifications
- Items marked as Final Sale or Clearance
- Any issues resulting from failure to follow product care instructions
Note: Natural variations in materials, grain, texture, color tone, or minor differences caused by lighting and production updates are not considered defects.
Reporting Damage or Issues
Please inspect your order upon delivery.
- For shipping-related damage or missing parts, please contact us within 48 hours of delivery with photos of the product and packaging.
- For warranty claims within the 1-year period, please contact us as soon as the issue is discovered.
How to Submit a Warranty Claim
To submit a warranty claim, email sale5@directwicker.com with:
- Your order number
- Photos/videos clearly showing the issue
- A brief description of the problem
- Your shipping address and contact phone number
Our team may request additional details to evaluate the claim.
Important Terms
- This warranty applies only to the original purchaser and is non-transferable
- Replacement parts or products may be new or refurbished, at our discretion
- If a replacement is provided, it does not restart the original warranty period
- Shipping, labor, and assembly costs are not covered unless required by law
Limitation of Liability
To the maximum extent permitted by law, Direct Wicker is not responsible for indirect, incidental, or consequential damages, including loss of use, loss of time, or inconvenience.
Some states do not allow limitations on implied warranties or the exclusion of certain damages, so these limitations may not apply to you.
Contact Us
For warranty support, please contact:
Direct Wicker
Email: sale5@directwicker.com
Our History
Garden Living
Direct Wicker's parent company was founded in 2009.
In 2009, the Perston couple created the brand, thus beginning their journey of providing people with rattan sofas, rattan tables and chairs, Textilene mesh chairs, parasols, patio furniture, garden furniture, and other home furnishings.
Initially, Direct Wicker had only two employees, but it has now grown to over 100 employees from more than 5 countries, with 5 self-owned warehouses in 3 countries and annual sales exceeding $30 million. Over the years, the company has repeatedly upgraded its business, brand, and stores, forming the current series of furniture and lifestyle brands centered around Direct Wicker.
2009
Established the B2B furniture brand, entering the global market.
2011
Partnered with the renowned British furniture brand and established an operations center and a third-party warehouse in Manchester.
2015
Deepened presence in the US market, establishing the first US company in Los Angeles and creating the Direct Wicker brand. Established a warehousing center in Ontario, California.
2017
Established a company in the UK, and in the same year, the second US company was founded.
2019
Established an office in Tampa, Florida, opened an offline experience store, and invested in and built a self-owned warehouse.
2020
Invested in and built a self-owned warehouse in Los Angeles.
-- Our Philosophy --
“At Direct Wicker, our mission has always been to create better home living experiences for humanity. We offer a shopping experience that combines quality, ergonomic design, and inspiration. Whether in our physical stores or our online shop, we take pride in helping our customers transform their houses into warm and comfortable living spaces.”
Perston
CEO (the founder)