You may initiate a return for most new and unopened oversized items within 30 days of delivery. A full refund will be issued if the item is in new and unused condition with all original materials included with the shipment.
You are responsible for the cost of the return shipping fee when you return an oversized item for any of the following reasons:
You refuse a delivery without inspection
You miss a delivery appointment
You return a non-defective or undamaged product
All returned oversized items are fully inspected upon their arrival back at our warehouse.
We give a partial refund of the purchase price if the returned item is not in its new, original and unopened condition. The amount of the partial refund depends on the condition of the item as determined by our sole discretion.
1.We ensure that all of our products are new and in proper condition before shipping. In case of receiving an item which does not match those standards, please contact us via E-mail. The item should be new and unused, and where possible in its original packaging (and always in adequate packaging to ensure a safe return to us).
2.Please note that all returns must be pre-approved by Direct Wicker. Unauthorized returns will not be accepted. If you need to return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
3.All NON-seller mistake returns for refund ,customer need pay return shipping fee. (the cost will be deducted from your refund).
4.We ONLY accept the return for original package. Please make sure that item has NO man-made sabotage. Used items will not be accepted for return. You will receive a refund as soon as we receive the returned item.